Troubleshooting & FAQs

Problem Creator • Hex Head fastener wobbles or does not fit into the Hex Head Driver Bit. Cause / Local Fasteners • Incorrect Hex Head Driver Bit • Low Quality Standard of Fasteners • Hex Head Driver Bit is worn. • Driver Tool is in reverse • Too much pressure is applied to the Hex Driver Bit. Primus Fasteners Remedy • Apply a firm and consistent pressure allowing the point of the fastener to cut thru the material. • Australian Standard-AS3566 • Replace driver bit with the correct size. • 14G fasteners use a 3/8” Hex • 12G fasteners use a 5/16” Hex • 10G fasteners use a 5/16” Hex

Problem Creator • Hex Flange Fasteners Drill Point is not stable in performance • Fastener thread strips during installation. Cause / Local Fasteners • Drill Point is not stable due to low quality standard and price offered which affect the performance. • Time consuming job and required more amount of pressure while drilling • Drill Point easily breaks or either cannot drill for higher thickness. • Material being installed into is to thin for the fastener being used. • Over tightening of the fastener. Primus Fasteners Remedy • Trishul Drill Point is patented point which helps to keep thr drill performance steady. • Fast and efficent in drilling due to improved cutting edges • R&D for our patended Trishul drill points help for constant same performance and can easily drill upto 6mm and 12 mm. • Refer to the Primus application & specification guide on the Primus website for the appropriate fastener for the material thickness • Reduce the power (torque) setting on the Driver Tool.

Problem Creator • Poor Quality of Coating Cause / Local Fasteners • Low Standard Coating without any grades leads to rusty screws and which affect the whole roofing and cladding into rusty form. • Non Standard Certification Primus Fasteners Remedy • PriSeal™ Ruspert Polymer Coating is a registered coating by Primus Fasteners, Class3 - SST 1000hrs + Kesternich 7 Cycles which is of the most approved coating across globe • Certified as per Indian Govertment approval NABL and MIRDC (Metal Industries Resaerch & Development Centre-Taiwan)

Problem Creator • Poor Quality of Locking for Double Threaded Screws. • Poor Quality of Threading • Poor Quality of Undercut Cause / Local Fasteners • Poor Quality of Locking part helps the fasteners to come out in a reverse position most often and can cut and break the metal filling and washer easily. • Poor Quality of threading leads to poor griping of fasteners into Metal part. • Radius under the head concentrates. • stress that can cause failure. Primus Fasteners Remedy • TopLoc Protection Ribs is a registered Rib by Primus Fasteners, which protect the metal and washer at the time of installation and is most effective in windy conditions to protect the fasteners to come out. • Bi-Director Harpoon Threading leads for better griping and maximum holding power. • PriLess™ is a registered Undercut by Primus Fasteners undercut which helps to distributes. • stress across the washer face.

Problem Creator • Sealing Washer squashing or bursting out from under the fastener head. Cause / Local Fasteners • Incorrect product • Quality of EPDM Washer is Poor • PVC Or Poor Quality EPDM Primus Fasteners Remedy • Sealing Washers are only suitable for Hex Head fastener's designed for fixing roof or side cladding cladding. • DEKS Dekseal® Trueblue®: 100% Weather Sealed. • Patended Blue Line EPDM Washer helps to find the genuie washer used with Primus Fasteners.